Заглавие с экрана

[Библиогр.: 5 назв.]

Даны определение и функции Общего центра обслуживания (ОЦО), перечислены его основные модели. Выделены крупнейшие российские компании, использующие ОЦО на практике. Описан опыт внедрение ERP-системы при создании единого центра бухгалтерского обслуживания в ОАО «РУСАЛ».

This paper considers the creation ideology of the data processing service center. The concept and definition of the Common Service Center (CSC) is given, along with its functions. The basis of the paper are the researches of creation and functioning conditions of USSR data processing service and CSC, which allowed to reveal the similarities and distinctions. For example, the essential distinction is that the main users of such information system in USSR were various ministries and departments. Besides, the information systems were more the instrument of economics centralization and represented an automated control system as the united and organic system with the feedback. Another similarity is that the application of both services allows to consolidate various systems, processes and organizations. Besides, the united center allows to standardize and unify the business processes. There is substantiated the introduction experience of ERP system with the creation of CSC at the following enterprises: "RUSAL" JSC (the united accounting service center); "SUEK" JSC (the accounting department, personnel and information technologies); "Norilsk Nickel" MMC (information technologies and human capital management).