TY  - GEN
AU  - Belousova, A. A.
AU  - Kuzin, A. Yu.
AU  - Nikolaenko, N. A.
AU  - Anikina, O. V.
ED  - ÐÐ°ÑÐ¸Ð¾Ð½Ð°Ð»ÑÐ½ÑÐ¹ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°ÑÐµÐ»ÑÑÐºÐ¸Ð¹ Ð¢Ð¾Ð¼ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ (Ð¢ÐÐ£)
ED  - ÐÐ°ÑÐ¸Ð¾Ð½Ð°Ð»ÑÐ½ÑÐ¹ Ð¸ÑÑÐ»ÐµÐ´Ð¾Ð²Ð°ÑÐµÐ»ÑÑÐºÐ¸Ð¹ Ð¢Ð¾Ð¼ÑÐºÐ¸Ð¹ Ð¿Ð¾Ð»Ð¸ÑÐµÑÐ½Ð¸ÑÐµÑÐºÐ¸Ð¹ ÑÐ½Ð¸Ð²ÐµÑÑÐ¸ÑÐµÑ (Ð¢ÐÐ£)
TI  - Customer-agency: conflict resolution
T2  - Management, economy and innovations
KW  - ÑÑÑÐ´Ñ ÑÑÑÐ½ÑÑ Ð¢ÐÐ£
KW  - ÑÐ»ÐµÐºÑÑÐ¾Ð½Ð½ÑÐ¹ ÑÐµÑÑÑÑ
KW  - ÐºÐ»Ð¸ÐµÐ½ÑÑ
KW  - Ð°Ð³ÐµÐ½ÑÑÑÐ²Ð°
KW  - ÐºÐ¾Ð½ÑÐ»Ð¸ÐºÑÑ
N2  - [ÐÐ¸Ð±Ð»Ð¸Ð¾Ð³Ñ.: Ñ. 418 (5 Ð½Ð°Ð·Ð².)]
UR  - http://www.lib.tpu.ru/fulltext/c/2013/C25/178.pdf
ER  -